The wider objective of the project is to support the Civil Registration Agency (CRA) and Municipal Civil Status Offices (MCSO) in improving the standards of civil status registration system and document security in accordance with EU standards and best practices. More specificaly, the goal of the project is to provide support to the Civil Registration Agency and Municipal Civil Status Offices to improve the civil status registration system through optimisation of the processes and the agency structure.

There are four specific objectives:
1. CRA Organisation - to improve CRA's structure to ensure capacities and management of processes to maintain sustainability of the processes of 1) civil registration; 2) ID management; 3) vehicle registration.
2. ICT - to provide required support and expertise to manage and maintain all the IT systems in a coherent way to ensure that all systems are maintained in a coherent way by a single department within the CRA. The assessment of required IT changes will be done within the timeframe that will allow possible procurement and implementation of the changes during the lifetime of this twinning project.
3. Legal framework - to assure that civil registration data is used by all Kosovo administration according to the principle “register once, multiple use of information.”
4. Process management - to improve registration and other processes.

The expected results of the project are:
Result 1: Revision of CRA structure prepared. Indicators:
1) Draft proposal of revision of MIA regulation 36/2013 prepared;
2) Strategic framework prepared;
3) Performance measurement framework prepared;
4) Risk register management framework prepared;
5) Change Management framework prepared;
6) Job descriptions for CTA staff prepared /revised in line with the structure of CRA.

Result 2.1: Optimization of CRA IT systems (management structure, maintenance and monitoring) completed. Indicators:
1) Assessment of required changes /improvements/additions to IT system completed also related to the Change Management framework (see CRA Organization);
2) Proposal for changes to IT systems prepared.

Result 2.2: Implementation of new E-services for civil status services prepared. Indicators:
1) Needs assessment of required for new e-services completed;
2) Number of new E-services implemented.

Result 2.3: Interoperability of CRA IT system for data exchange with Kosovo Cadastral Agency Law Enforcement Agencies and other institutions assured (i.e. Kosovo Agency of Statistics). Indicators:
1) Assessment of required level of interoperability for secured data exchange completed;
2) Support to data exchange mechanisms installation provided.

Result 3.1: Harmonization of Kosovo legislation to reduce the number of certificates in use and use of certificates as ID document. Indicators:
1) Assessment of required changes /improvements/additions to legislation prepared;
2) Inter-ministerial working group set up;
3) Proposal of changes in the legislation prepared;
4) Support to the implementation of the changes to legislation system provided.

Result 3.2: Proposal for change of legislation, regulations and procedures to create voter lists from the Civil Status Registration System prepared. Indicators:
1) Assessment of required changes /improvements/additions to legislation prepared;
2) Inter-ministerial working group set up;
3) Proposal of changes in the legislation prepared;

Result 3.3: Proposal for change of legislation, regulations and procedures to provide e-services to citizens prepared. Indicators:
1) Assessment of required changes /improvements/additions to legislation prepared.

Result 4.1: Structure for maintenance of MCSO security in terms of planning for budgeting, equipment proposed. Indicators:
1) Assessment of the security situation at all MCSOs and satellite offices (SOs) completed;
2) Security standards at MCSOs and Satellite Offices (SOs) developed;
3) Maintenance structure for ensuring continuous security at MCSOs and SOs prepared;

Result 4.2: Structured and permanent cycle of training and certification of MCSO staff in place. Indicators:
1) Assessment of the required structure, training modules and required annual training cycle prepared;
2) Decisions on training structures and curricula prepared;
3) Training plan developed.

Result 4.3: Process for birth registration (specifically RAE), death registration and electronic certificate for vehicle registration improved. Indicators:
1) Assessment of registration problems and required changes /improvements/additions to legislation/procedures and registration systems prepared;
2) Working group including UNHCR, UNICEF and UNFPA, RAE representatives (only related to birth/death registration) set up;

Result 4.4: Support to e-archive services (e-archive vehicle registration and old ID's) provided. Indicators:
1) Assessment of required changes /improvements/additions to legislation/procedures prepared;
2) Implementation plan prepared (activities, timeline and cost indication).